Our core competencies

Software development

To an increasing degree, banking no longer takes place between customers and cashiers but between customers and their devices. We develop and create state-of-the-art internet-based applications, related back-end systems (hosts) as well as apps for mobile devices that produce perceptible business benefits to our customers.

Agile together

At s IT Solutions Austria, interdisciplinary teams collaborate closely throughout the entire lifecycle of software development. They have in-depth knowledge of banking processes and at the same time strive for technical excellence. Applying agile process models allows them to work more creatively and relegate administrative issues to the back seat.

We do our homework

This is how our productivity remains at a high level. Just a few examples that demonstrate our determination to always be at the cutting edge: refactoring, test automation, continuous integration and interface modelling with contract-first approaches in a DSL (domain specific language) from which service stubs in the respective technology (such as ReST or SOAP) are generated.

What we are proud of

Modern programming languages, technologies and principles such as AngularJS, Microservices, DevOps, test-driven development (TDD), collective ownership and much more are visible signs of our professional attitude in terms of state-of-the-art software development. Microservices can be deployed on all our various environments within minutes. To this end, we have built an in-house cloud PaaS (platform as a service) based on current technologies (OpenShift, Docker and Kubernetes).
 

How we do make all of this happen

Modern programming languages, technologies and principles such as AngularJS, Microservices, DevOps, test-driven development (TDD), collective ownership and much more are visible signs of our professional attitude in terms of state-of-the-art software development.

Microservices can be deployed on all our various environments within minutes.

To this end, we have built an in-house cloud PaaS (platform as a service) based on current technologies (OpenShift, Docker and Kubernetes).

Product management & business analysis

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The banking business is changing radically and also very quickly. Our goal is to accompany and promote the digitalisation of banking through innovative IT product development and business analysis, and to provide our customers – Erste Bank and Sparkassen in Austria – with the most modern and efficient banking. This way we help them grow and stay competitive.

A partner all the way

We see ourselves as a proactive partner of our bank. Our core competencies include requirements engineering and analysis of their business processes, as well as support for the development of strategy and enterprise architecture.

We define goals and requirements for projects of all sizes and support the continuous improvement of our systems and processes for innovative and cost-effective banking.

In product management, we cover the complete application lifecycle management.

We are at the vanguard of innovation management, where we rely on modern, agile practices, methods and processes. Together with our colleagues in the bank, we work in interdisciplinary teams on new ideas for product development.

“Customer orientation is the focus of our actions. Together with our business partners, we develop innovative solutions with a special focus on sustainable customer value and high quality."

Reinhold Garber, Head of Digital Banking & Data 

In safe hands

At s IT Solutions Austria, you are serviced by extensively trained and experienced product managers who act with entrepreneurial vision and who themselves make all relevant economic decisions about resources, pricing and costs with regard to their solutions. In other words: You always talk to the person who is ultimately responsible.

Our IT product managers represent and market their products and are available for operation and ongoing development. We are also among the best in the industry in terms of testing and quality management, monitoring systems and business processes as well as ongoing controlling.

Additionally, our IT product managers are highly proficient in IT service management as well as project management, and are responsible for incident, problem and change management. This is how they reconcile day-to-day business and handling projects perfectly.

Operations

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In today’s world we depend on hard- and software that work bug-free 24/7 without a noticeable effect on system performance. Operations are one of s IT Solutions Austria’s core tasks. The main goal is to operate all applications and systems without error and interruption. Our focus is on smooth banking business and satisfied end customers.

Because banking never sleeps

s IT Solutions Austria’s operations are subject to stringent regulatory measures and thus the highest security standards. We have two data centres connected by geo-redundant network links. These data centres can automatically draw on emergency power plants to ensure uninterrupted operation of all hardware.

The systems installed in the two data centres are built on a highly available active-active configuration, where one data centre takes on the active component and the other one serves as a backup.

High-performance monitoring

Our systems are monitored 24/7 via remote and central monitoring systems. Any incidents on the levels of hardware, middleware and application are registered in an umbrella-monitoring system without delay, evaluated immediately by automated systems and qualified employees and forwarded to 2nd and 3rd level experts. Of approximately 5,000 incidents that occur per month, only a very small percentage has a noticeable effect on applications. On duty 24/7, our teams solve all other incidents without affecting operations, ensuring that they remain imperceptible.

"Our bank expects smooth, round-the-clock operations as well as protection of confidential customer information from cyber attacks. s IT Solutions Austria provides the protection and stability our partners build on."

Hansjörg Kainz, Head of Tech Delivery

Defending our customer data

In addition to the purely technical monitoring systems, s IT Solutions Austria also operates a cyber defence centre. Possible external and internal threats are constantly evaluated, analysed and checked for possible cyber attacks via state-of-the-art monitoring and control systems.

In case a hacker attack occurs, systems are closed off and isolated immediately. Disturbance sources are separated from all points of access.


 

Teams thinking beyond borders

Operations have changed considerably over the last few years: a strict allocation of tasks according to technical discipline is outdated. Now, self-learning pattern recognition systems support highly qualified people. Hardware functions are moved to the software level. Today, ‘Software Defined Everything’ requires a change in processes, skill sets, and how our employees work together. Therefore, our teams work across disciplines and across departmental boundaries. We face new challenges through consistent orientation towards new topics and the creation of innovative solutions. This is how we ensure smooth operations for our bank and our bank customers today and tomorrow.

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